Privacy Policy

Church Sound Move is a trading name of CSM Media Ltd (company no. 12802064), 16 Golden Miller Close, Newmarket, Suffolk, CB8 7RT. ABOUT THIS POLICY This policy tells you what information we gather about you, what we do with it, and how we protect it. We are the data controller of this information for the purposes of the UK GDPR and the Data Protection Act 2018.

Information we collect

We collect your name, address, phone and email when you complete our contact form, subscribe to updates, place an order from our shop or call or email us. When you order from our shop we never see or store your full card details as we use trusted third-party payment providers for this. If you contact us via our website, we keep a record of technical data like your IP address and pages visited.

How we use your information

We use your details to:

reply to enquiries and prepare quotes
plan, carry out and support installations and training
process and deliver shop orders
send news and updates, but only if you've signed up
keep our website secure and see how it's being used
meet our legal, tax and accounting duties

We rely on contract, legitimate interest, consent (for marketing emails) or legal obligation as our lawful basis. You can unsubscribe at any time.

Sharing your information

We don't and won't ever sell your personal data. We share it only with our trusted service providers, who enable us to operate our business, including our website platform, payment gateways, email services and accountants. When any of them keep data outside the UK, we ensure it is protected in accordance with the law. We also release it where necessary by law.

Cookies

Our website uses cookies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work as well without them.

How long we keep it and how we protect it

Enquiries that don't lead to any work are normally deleted within two years. Records linked to projects and invoices are kept for six years to meet UK tax rules. We use sensible security measures to protect your information from loss or misuse.

Your rights

You have the right to ask for a copy of the data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred, and to withdraw consent at any time. Email us and we'll respond within one month.

Contact us

For privacy questions, email churchsound.move@gmail.com or call 0790 242 8171. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. The latest version of this policy will always be on this page.